At Artrubie, we strive to deliver quality paintings, lamps, and handcrafted artworks. If you are not satisfied with your purchase, please review our policy below.

Returns & Refunds

You may request a return or refund within 7 days of delivery if:

• The product is damaged during shipping.
• You receive the wrong item.
• The product has a manufacturing defect.

To request a return, email us at support@artrubie.com with your order number and clear photos/videos of the issue.

Custom & Personalized Products

Custom-made or personalized artworks are created specifically for you and are non-returnable and non-refundable once production has started, except in cases of damage, defects, or incorrect delivery.

Refund Process

After we review and approve your request:

• Refunds will be processed within 5–10 business days.
• Refunds will be issued to the original payment method.
• Shipping charges are non-refundable unless the error was on our part.

Order Cancellation

• Standard orders can be cancelled within 24 hours of placing the order.
• Custom orders cannot be cancelled once work has begun.

Contact Us

For any refund, return, or replacement requests, contact us at:

Email: support@artrubie.com

Thank you for shopping with Artrubie. We appreciate your trust and support.